At Viveon, your personal information is treated with the same level of care we put into building the platform itself. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and what rights you have over it as a player based in Pakistan.
Six core privacy principles that underpin everything Viveon does with your data. The full details follow further down this page.
All data transmitted between your device and Viveon servers is encrypted using industry-standard TLS protocols. This applies to login sessions, deposit flows, game activity and account management — every request, every time.
Viveon does not sell, rent or trade your personal data to third-party advertisers, data brokers or any other commercial entity. Your information exists to operate your account and nothing else. That is not a marketing claim — it is a hard policy.
You can request a copy of your data, ask us to correct inaccurate information or request deletion of your account data at any time. These rights are real and we process such requests without unnecessary delay.
We collect only what we actually need to run your account and process your PKR transactions. We do not build marketing profiles, track your activity across other websites or collect data that has no operational purpose on the Viveon platform.
The Viveon Android APK requests only the permissions it genuinely requires to function — internet access and storage for app updates. It does not access your contacts, microphone, camera, location or call history.
We send account-related communications by default — deposits confirmed, withdrawals processed, security alerts. Promotional messages, bonus offers and PSL season promotions are opt-in only. You can adjust notification preferences inside the app at any time.
This Privacy Policy applies to all users of the Viveon platform, accessible at viveon.pro and through the Viveon Android app. It covers how we handle personal data in connection with account registration, gameplay, deposits and withdrawals, customer support and any other interaction you have with our platform.
Viveon is built specifically for players in Pakistan. All monetary figures are in Pakistani Rupees (PKR) and our payment integrations are designed around the local ecosystem — JazzCash, Easypaisa, Raast, bank transfers and standard debit or credit cards. This Privacy Policy reflects that context and is written in straightforward English so that players across Pakistan can read and understand it without needing legal expertise.
By creating an account on Viveon or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If anything here is unclear, please reach out to our support team before continuing to use the platform.
We collect personal data in three main ways: information you provide directly, information generated automatically through your use of the platform, and information received from third-party payment processors when you make a deposit or withdrawal.
When you make a PKR deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment processor shares a transaction reference and confirmation status with us. We do not store your full JazzCash or Easypaisa PIN, bank account password or card CVV. Payment credentials are handled entirely by the respective payment provider.
The data we collect is used exclusively for the purposes listed below. We do not use your personal information for purposes beyond what is described here without first updating this Privacy Policy and notifying you.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation & login | Name, email, phone, password hash | Contractual necessity |
| Processing deposits & withdrawals | Transaction references, PKR amounts, payment method | Contractual necessity |
| Identity & age verification | CNIC, date of birth | Legal obligation / platform policy |
| Fraud detection & security | IP address, device ID, transaction patterns | Legitimate interest |
| Customer support | Account data, support messages | Contractual necessity |
| Platform improvements & bug fixes | Anonymised usage data, error logs | Legitimate interest |
| Promotional communications (opt-in) | Email, phone number | Consent |
Given that Viveon processes real PKR deposits and withdrawals, payment-related data handling deserves its own section. When you initiate a deposit through JazzCash, Easypaisa or Raast, the transaction is authenticated entirely within that provider's own secure environment. Viveon receives only the outcome: a confirmed or failed status, a transaction reference number, and the PKR amount.
For bank transfer deposits, you manually send funds to a designated account and submit a reference. Our finance team matches this reference against incoming payments. The reference number and amount are logged against your Viveon account; your full bank account details are not stored on our side.
When you request a withdrawal, we record the destination (mobile wallet or bank), the PKR amount, the request timestamp and the outcome. These records are retained for financial reconciliation and fraud investigation purposes for a period defined in our data retention policy below.
Viveon does not sell, rent or share your personal data with third parties for their own commercial purposes. We share data only in the limited circumstances described below.
To process your PKR transactions, we share the minimum necessary information with payment providers such as JazzCash, Easypaisa, Raast and banking partners. These providers have their own privacy policies and security standards. Viveon selects payment partners who maintain appropriate data protection practices.
We use a small number of carefully selected third-party service providers to operate the platform — for example, cloud hosting infrastructure, fraud detection tools and customer support software. These providers act as data processors on our behalf and are contractually prohibited from using your data for their own purposes.
In cases where we receive a lawful request from a court or relevant authority, we may be required to disclose specific account or transaction data. We will only comply with requests that are legally valid and will disclose the minimum data necessary to satisfy the legal obligation.
If Viveon undergoes a merger, acquisition or significant corporate restructuring, your personal data may be transferred as part of that transaction. You will be notified before your data becomes subject to a different privacy policy as a result of such a change.
The Viveon website uses a limited set of cookies and similar technologies to keep the platform functional and to understand how players interact with it. The Viveon Android app does not use browser cookies; it uses internal session tokens stored securely on your device.
These are necessary for the website to function. They maintain your login session, remember your preferred language and ensure that the cashier and game lobby load correctly. You cannot opt out of essential cookies while using the platform.
We use anonymised analytics data to understand which pages are visited most frequently, how long sessions last and where players encounter problems. This data does not identify you personally. You can opt out of analytics cookies through your browser settings.
Viveon does not use advertising cookies, retargeting pixels or any tracking technology designed to display Viveon advertisements to you on other websites. We do not participate in cross-site advertising networks.
We keep your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are as follows:
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Transaction records (PKR deposits & withdrawals) | 7 years from transaction date |
| Identity verification documents | 5 years from account closure or last activity |
| Customer support communications | 3 years from last interaction |
| Game activity logs | 3 years from the date of activity |
| Device & session logs | 12 months on a rolling basis |
After the applicable retention period expires, data is permanently deleted or anonymised so that it can no longer be associated with you as an individual. Transaction records are retained longer primarily to satisfy financial record-keeping standards.
Protecting your data is an operational priority at Viveon, not an afterthought. We implement multiple layers of security across the platform.
Despite these measures, no system can guarantee absolute security. If you suspect that your Viveon account has been accessed without your authorisation, change your password immediately and contact our support team.
As a Viveon player, you have meaningful rights over the personal data we hold about you. Here is a plain-English summary of each right and how to exercise it.
Request a copy of the personal data Viveon holds about you. We will provide this within a reasonable timeframe at no charge.
If any of your personal details on file are inaccurate or outdated, you can request that we correct them.
You can request deletion of your account and associated personal data, subject to legal retention requirements on financial records.
You can ask for your account and transaction data in a structured, machine-readable format for your own records.
You can object to processing based on legitimate interest, including opting out of promotional communications at any time.
In certain circumstances you can request that we limit how we process your data while a query or dispute is being resolved.
To exercise any of these rights, contact our support team at [email protected] with your registered account details and the specific request. We aim to respond within 30 days.
Viveon is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm their age and, where requested, provide identity documents to support this confirmation.
If we discover or are notified that an account belongs to a person under 18, that account will be closed immediately, any balance will be forfeited and all associated personal data will be deleted as quickly as technically possible in line with our data retention obligations.
If you are a parent or guardian and you believe your child has registered on Viveon, please contact us immediately at [email protected] so we can take prompt action.
Viveon may update this Privacy Policy from time to time to reflect changes in platform features, payment integrations or best practices. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active players through in-app messaging or email where appropriate.
Your continued use of the Viveon platform after an updated Privacy Policy is posted constitutes your acceptance of the changes. If you disagree with a significant change, you should stop using the platform and may request deletion of your account data as described above.
If you have any questions, concerns or requests related to this Privacy Policy or how your personal data is handled on Viveon, our team is available around the clock.
For data deletion or access requests, please use the subject line "Data Request – [your username]" so our team can prioritise and route your message correctly. We aim to acknowledge all privacy-related requests within 48 hours and resolve them within 30 days.
Viveon keeps your personal information protected so you can focus on what matters: great games, fast PKR payouts and exciting Cricket season promotions.
18+ only. Please play responsibly. For entertainment purposes only.